Help & FAQs
Get all your open questions answered: We understand thatchoosing a new supplement solutionis challenging these times. Therefore we hope to support you informing your best decisionwithfull transparencyand ourextensive help section.
About the product
How do I know if ONE is right for me?
If you're struggling with eating enough fruits and vegetables every day to get your vitamins, minerals and the like, food supplements can help to close the gap.
ONE was developed for adults of all ages and their basic demand of nutrients.
ONE is not suitable for children and adolescents under 18 years, pregnant or breastfeeding women.
How long does it take to see benefits?
How ONE impacts you, depends on different aspects such as your general health, your nutrition habits, sleep routine, stress, physical activities and also genetics.
Some people who take ONE regularly for a few days reported already perceived benefits, while for others it took some weeks or few months.
How does ONE taste?
Compared to many other greens, our customers have explicitly flagged the BIOGENA ONE taste as superior: pleasant, fruity but not sweet and with a natural taste.
ONE's taste is not by accident: It's the result of months of intense, passionate testing of our scientists and nutritionists to form the best balance of our premium ingredients.
How to use the product
What is the recommended way?
ONE is best when dissolved into min. 300 ml of cold water.
300 ml of water secures a good ratio between powder and water. Shake it well or stir with a spoon until the powder has dissolved properly.
Cold water influences the taste experience. You can even use ice cubes if you don't plan to consume the drink immediately.
Can I mix BIOGENA ONE into other drinks or food?
Yes, you can. But please note that the pleasant taste of ONE is connected to dissolving it into cold water. And make sure to not mixing it into hot liquids which could reduce the efficacy of some nutrients.
Of course you can also blend it into a smoothie or add it to milk or yoghurt.
Does BIOGENA ONE expire?
Yes. Please refer to the expiration date which is printed on each individual sachet.
Should I take BIOGENA ONE in the morning?
We recommend taking ONE every day in the morning to establish your healthy routine. This way it also helps you to start with a good dose of water into your day.
There's no need to combine ONE with the intake of food. And if it fits your routine better, you can take ONE at other times during your day.
My shipment
How fast do you ship ONE?
We ship from our warehouse in Austria across Europe, so it takes 2-5 business days to arrive on your site.
What are the shipping fees?
Currently shipping is free.
My shipment seems lost - what to do?
Please be so kind to contact us at info@biogena.com so we can work on a fast resolution.
How can I return and get a refund?
Please be so kind to contact us at info@biogena.com so we can work on the return and refund process with you.
How do I get an invoice?
Du will receive an invoice per mail once your shipment has arrived.
My subscription
Can I make changes to my subscription?
Yes, you can pause your subscription or even delay the delivery of your upcoming reorders.
Just log into your account and click on "change order".
How can I pause my subscription?
You can easily pause your subscription ahead of the automated renewal.
Renewal orders are placed 30 days after your first order respective last reorder at the time of your original purchase.
To pause automatic renewal, just log into your account, click on "change order" and "pause order".
How can I cancel my susbcription?
You can easily cancel your subscription ahead of the automated renewal.
Renewal orders are placed 30 days after your first order respective last reorder at the time of your original purchase.
To cancel the subscription, just log into your account, click on "change order" and "cancel subscription".
My customer account
Can I use my biogena.com Login?
Unfortunately you can not use your biogena.com login here at the moment.
However, we are working on this solution for the future.
How can I log into my account?
Please click on the account icon on the top right and enter your email address. You will receive a verification code via mail to login. No password required!