FAQ | Frequently Asked Questions

Delivery

How long does delivery take?

The standard delivery time is 3-5 working days (=Monday to Friday, excluding public holidays).

How much are the shipping costs

BIOGENA ONE offers free shipping to all customers within the EU.

Where do you deliver to? Do you deliver internationally?

We are happy to deliver within the EU. And we are working on expanding our radius as quickly as possible

Order

What payment options do you offer?

We process our payment directly through Shopify Payments. This currently offers the following payment options:
Instant bank transfer
Klarna
Apple and Google Play
Shop Pay
Credit cards such as VISA, MasterCard or American Express
Maestro ATM card

Will I receive an order confirmation and invoice from you?

Yes, you will receive an order confirmation by email immediately after placing your order. The invoice is always included in the package.

I have not received an order confirmation or shipping notification. What can I do?

Please check your spam folder first. If you can't find a message from us there, please contact bestellung@biogena.com

Can I change or cancel my order?

Changes and cancellations must only be made in writing to bestellung@biogena.com .

Do I have to register with you as a customer to be able to place an order?

No, of course you can also order as a guest. Attention, if you take out a subscription, please register online.

I made a mistake in my information, how can I correct it?

Please write us a short email to bestellung@biogena.com

I haven't received my product, what can I do?

Please send us a short message including your order number to bestellung@biogena.com

Make ONE your healthy habit

To feel physically healthy and mentally sharper can be quite simple: Make BIOGENA ONE a part of your morning routine. With our Greens Powder with Apple & Kiwi flavor, you provide yourself with a quick dose of essential vitamins and other nutrients right in the morning. It's super convenient and applicable anywhere as a simple drink: Just dissolve the Greens Powder in cold water, stir/shake, and enjoy.

Discover now

The green drink you can trust

ONE is developed by one of the largest scientific teams in the industry in Austria. Our products are produced and bottled in our own factory in Salzburg. And each batch is tested by an external institute. For almost 20 years now, our family-owned company is renowned for its high level of trust by customers thanks to its uncompromising quality – made in Austria.

Shop now

Make ONE your healthy habit

To feel physically healthy and mentally sharper can be quite simple: Make BIOGENA ONE a part of your morning routine. With our Greens Powder with Apple & Kiwi flavor, you provide yourself with a quick dose of essential vitamins and other nutrients right in the morning. It's super convenient and applicable anywhere as a simple drink: Just dissolve the Greens Powder in cold water, stir/shake, and enjoy.

Discover now

The green drink you can trust

ONE is developed by one of the largest scientific teams in the industry in Austria. Our products are produced and bottled in our own factory in Salzburg. And each batch is tested by an external institute. For almost 20 years now, our family-owned company is renowned for its high level of trust by customers thanks to its uncompromising quality – made in Austria.

Shop now

*The vitamins thiamine, niacin, vitamin B6, biotin, folate, vitamin B12 and vitamin C as well as the mineral magnesium contribute to normal psychological function. Vitamins A, C, D, B6, B12 and folate as well as the minerals zinc, copper and selenium contribute to the normal function of the immune system. The vitamins riboflavin, niacin, pantothenic acid, vitamin B6, folate and vitamin B12 as well as the mineral magnesium help reduce tiredness and fatigue. Vitamins C, thiamine, riboflavin, niacin, pantothenic acid, biotin, vitamin B6 and vitamin B12 as well as the minerals calcium, magnesium, copper and manganese contribute to normal energy metabolism. Calcium, magnesium and potassium contribute to normal muscle function. Vitamins C, E and riboflavin as well as the minerals zinc, copper, manganese and selenium help protect cells from oxidative stress.