How long does delivery take?
The standard delivery time is 3-5 working days (=Monday to Friday, excluding public holidays).
How much are the shipping costs
BIOGENA ONE offers free shipping to all customers within the EU.
Where do you deliver to? Do you deliver internationally?
We are happy to deliver within the EU. And we are working on expanding our radius as quickly as possible
What payment options do you offer?
- We process our payment directly through Shopify Payments. This currently offers the following payment options:
- Instant bank transfer
- Apple and Google Play
- Shop Pay
- Credit cards such as VISA, MasterCard or American Express
- Maestro ATM card
Will I receive an order confirmation and invoice from you?
Yes, you will receive an order confirmation by email immediately after placing your order. The invoice is always included in the package.
I have not received an order confirmation or shipping notification. What can I do?
Please check your spam folder first. If you can't find a message from us there, please contact email@example.com
Can I change or cancel my order?
Changes and cancellations must only be made in writing to firstname.lastname@example.org .
Do I have to register with you as a customer to be able to place an order?
No, of course you can also order as a guest. Attention, if you take out a subscription, please register online.
I made a mistake in my information, how can I correct it?
Please write us a short email to email@example.com
I haven't received my product, what can I do?
Please send us a short message including your order number to firstname.lastname@example.org