Answers & Help
Get all your open questions answered and make ONE your best purchase decision.
We understand that it's difficult to choose a new dietary supplement these days. That's why we hope to support you in making the best decision with full transparency and our extensive help section.
About the product
How do I know if ONE is right for me?
If you're struggling with eating enough fruits and vegetables every day to get your vitamins, minerals and the like, food supplements can help to close the gap.
ONE was developed for adults of all ages and their basic demand of nutrients.
ONE is not suitable for children and adolescents under 14 years, pregnant or breastfeeding women.
How long does it take to see benefits?
How ONE impacts you, depends on different aspects such as your general health, your nutrition habits, sleep routine, stress, physical activities and also genetics.
Some people who take ONE regularly for a few days reported already perceived benefits, while for others it took some weeks or few months.
How does ONE taste?
Compared to many other greens, our customers have explicitly flagged the BIOGENA ONE taste as superior: pleasant, fruity but not sweet and with a natural taste.
ONE's taste is not by accident: It's the result of months of intense, passionate testing of our scientists and nutritionists to form the best balance of our premium ingredients.
How to use the product
What is the recommended application?
ONE is best when dissolved into min. 300 ml of cold water.
300 ml of water secures a good ratio between powder and water. Shake it well or stir with a spoon until the powder has dissolved properly.
Cold water influences the taste experience. You can even use ice cubes if you don't plan to consume the drink immediately.
Can I mix BIOGENA ONE into other drinks or food?
Yes, you can. But please note that the pleasant taste of ONE is connected to dissolving it into cold water.
And make sure to not mixing it into hot liquids which could reduce the efficacy of some nutrients.
Of course you can also blend it into a smoothie or add it to milk or yoghurt.
Does BIOGENA ONE expire?
Yes. Please refer to the expiration date which is printed on each individual sachet.
Should I take BIOGENA ONE in the morning?
We recommend taking ONE every day in the morning to establish your healthy routine. This way it also helps you to start with a good dose of water into your day.
There's no need to combine ONE with the intake of food. And if it fits your routine better, you can take ONE at other times during your day.
Order & shipment
How fast do you ship ONE?
We ship from our warehouse in Austria across Europe, so it takes 2-5 business days to arrive on your site.
What are the shipping fees?
Currently shipping is free.
My shipment seems lost - what to do?
Please be so kind to contact us at mail@biogena-one.com so we can work on a fast resolution.
Wie kann ich retournieren?
Please be so kind to contact us at mail@biogena-one.com so we can work on a fast resolution.
Subscription
How can I make changes to my subscription?
It depends on the type of your subscription and the timing.
Within the minimum runtime you can not change things on your own.
After that, you can pause, postpone and cancel your subscription easily via the customer account login at the top of the page.
How can I pause my subscription?
It depends on the type of your subscription and the timing.
Within the minimum runtime you can not change things on your own.
After that, you can pause, postpone and cancel your subscription easily via the customer account login at the top of the page.
How can I cancel my subscription?
You can cancel your subscription ahead of the automated renewal after the minimum runtime.
Renewal orders are placed 30 days after your first order respective last reorder at the time of your original purchase.
To cancel the subscription, just log into your account, click on "change order" and "cancel subscription".
Customer Account
Can I use my biogena.com Login?
Unfortunately you can not use your biogena.com login here at the moment.
However, we are working on this solution for the future.
How can I log into my account?
Please click on the account icon on the top right and enter your email address and password.
You can easily reset the password and a link to login will be sent to your email inbox.