Answers & Help

If you're struggling with eating enough fruits and vegetables every day to get your vitamins, minerals and the like, food supplements can help to close the gap.

ONE was developed for adults of all ages and their basic demand of nutrients.

ONE is not suitable for children and adolescents under 14 years, pregnant or breastfeeding women.

How ONE impacts you, depends on different aspects such as your general health, your nutrition habits, sleep routine, stress, physical activities and also genetics.

Some people who take ONE regularly for a few days reported already perceived benefits, while for others it took some weeks or few months.

Compared to many other greens, our customers have explicitly flagged the BIOGENA ONE taste as superior: pleasant, fruity but not sweet and with a natural taste.

ONE's taste is not by accident: It's the result of months of intense, passionate testing of our scientists and nutritionists to form the best balance of our premium ingredients.

ONE tastes best when it is dissolved in at least 300 ml of cold water. 300 ml of water provides a good ratio between powder and water. If you prefer a lighter taste, you can also use more liquid. Shake well or stir with a spoon until the powder is properly dissolved. Cold water influences the taste experience. You can also use ice cubes if you want to enjoy ONE particularly cold.

We recommend that you use BIOGENA ONE every morning to establish your healthy routine. This way you also start the day off with a good amount of liquid. In principle, you can drink your BIOGENA ONE at any time of the day. It is also possible to combine ONE with a meal.

Yes, you can. But please note that the pleasant taste of ONE is connected to dissolving it into cold water. And make sure not to mix it into hot liquids which could reduce the efficacy of some nutrients. Of course you can also blend it into a smoothie or add it to milk or yoghurt.

Yes, we actually recommend drinking ONE every day. ONE was designed with the goal of providing you with the necessary nutrients on a daily basis and supporting your active lifestyle. It's perfect for your daily routine and offers an easy way for you to feel healthy and full of energy.

Generally, we recommend taking 1 serving (meaning 1 sachet) of BIOGENA ONE per day. However, if you feel like it and think you need the additional nutrients due to your current life situation, go ahead and treat yourself to a second serving! BIOGENA ONE is designed to provide you with the nutrients you need daily, and is flexible enough to adapt to your personal needs. These can vary from day to day, especially if you exercise a lot, travel, or have a stressful situation to handle.

A pack of ONE contains 30 sachets, each containing a 10g daily serving. So, if you use one stick of ONE each day, a pack should last you exactly 30 days.

You do not have to wait at all. You can combine BIOGENA ONE with food, meaning you can drink it immediately before, during, or after eating.

Ideally, you should wait at least 15 minutes before and 30 minutes after drinking BIOGENA ONE to enjoy coffee.

Yes. Please refer to the expiration date which is printed on each individual sachet.

We recommend taking ONE every day in the morning to establish your healthy routine. This way it also helps you to start with a good dose of water into your day.

There's no need to combine ONE with the intake of food. And if it fits your routine better, you can take ONE at other times during your day.

There are certain components of minerals or plant extracts that do not dissolve in water. This is unfortunately unavoidable. We recommend shaking the drink again if it has been left standing for a while and substances have settled.

To effectively store BIOGENA ONE, we recommend keeping it at room temperature, in a dry place, and protected from light. It's also important to protect BIOGENA ONE from heat. Additionally, BIOGENA ONE should be kept out of the reach of children to ensure that individual sachets remain airtight.

Due to the lack of studies on many herbal compounds in pregnant individuals, we cannot give a clear recommendation on taking BIOGENA ONE during pregnancy. It would be best to discuss this with your gynecologist.

BIOGENA ONE is not suitable for infants, children, and adolescents under the age of 14. For older children and teenagers, individual consultation about nutritional needs is always advisable. If you have questions or uncertainties, we recommend consulting with a doctor.

Yes, the intake is possible during an intermittent fast. The energy content of BIOGENA ONE is very low (31 kcal), so that it will not interrupt the fasting process.

BIOGENA ONE is an excellent choice for various diets thanks to its consciously selected ingredients. It doesn't contain any sugar, gluten, or dairy products. It's also nut-free, doesn't contain any artificial dyes, and is made without pesticides. Therefore, it's suitable for most dietary needs and lifestyles. With BIOGENA ONE, you can be sure that you're getting a high-quality dietary supplement that's free from many common allergens and additives.

If you are taking prescription medication, there could be interactions with certain ingredients in dietary supplements. Therefore, we recommend that you always consult your doctor before taking BIOGENA ONE (or any other supplement). He or she knows your health situation best and can advise which products are safe for you to use.

No, it's not necessary to drink your mixed ONE immediately. If you need to store it overnight, it's best to keep it in the refrigerator. However, it should not be stored for longer than a day.

We ship from our warehouse in Austria across Europe, so it takes 2-5 business days to arrive on your site.

We ship ONE directly from our central warehouse in Austria to all countries in the EU, as well as to Switzerland and the United Kingdom. Currently, delivery is free of charge. This allows our customers in many different countries to enjoy the benefits of ONE, regardless of their location.

We accept the following payment methods for BIOGENA ONE:

• American Express
• Apple Pay (not for subscriptions)
• EPS transfer
• Google Pay
• Klarna
• Maestro
• Mastercard
• Paypal
• Shop Pay
• UnionPay
• Visa

The BIOGENA ONE Starter Bundle can be purchased directly at one of our numerous BIOGENA shops or ordered online. For the utmost convenience and regular deliveries, you can subscribe - please note that this is possible exclusively on our website. This way, you'll get your BIOGENA ONE regularly and conveniently delivered right to your home.

The price for our product BIOGENA ONE is made up of several components: First, we exclusively use high-quality ingredients from selected suppliers, whose quality we regularly check. Second, at BIOGENA, we manufacture all our products in Austria. This way, we secure local jobs and support our homeland with our taxes and levies. Third, BIOGENA ONE is a 100% clean label product without hidden additives. Finally, all our batches are checked for cleanliness and content by an independent laboratory.

If there's a discount code currently available, you'll find all relevant information about it on our homepage or on our social media channels. We recommend you visit our site and channels regularly to stay informed about our latest offers and promotions.

Our discount codes generally cannot be applied to already discounted products. In addition, combining discounts, such as multiple discount codes in one order or discount codes in combination with gift vouchers, is unfortunately not possible. Please check the conditions of your discount code or contact us if you need further assistance.

Currently shipping is free.

Please be so kind to contact us at mail@biogena-one.com so we can work on a fast resolution.

Please be so kind to contact us at mail@biogena-one.com so we can work on a fast resolution.

Please be so kind to contact us at mail@biogena-one.com so we can process the invoice for you.

Please check your spam folder. We send an email for all important updates to the email address you provided during the order process.

Please contact our customer service at mail@biogena-one.com.

Please contact our customer service at mail@biogena-one.com.

Yes, we will send an email for all important updates to the email address you provided during the order process.

As soon as we have handed over your order to the shipping service provider, you will receive a notification by email.

You can cancel your contract within a period of 30 days without giving reasons if the product has not been consumed by more than half. The period begins on the day of delivery of the goods. For the cancellation to be considered timely, it is sufficient for the declaration of cancellation to be sent within this period. Please check out the terms and conditions for more.

It depends on the type of your subscription and the timing.

Within the minimum runtime you can not change things on your own.

After that, you can pause, postpone and cancel your subscription easily via the customer account login at the top of the page.

It depends on the type of your subscription and the timing.

Within the minimum runtime you can not change things on your own.

After that, you can pause, postpone and cancel your subscription easily via the customer account login at the top of the page.

You can cancel your subscription ahead of the automated renewal after the minimum runtime.

Renewal orders are placed 30 days after your first order respective last reorder at the time of your original purchase.

To cancel the subscription, just log into your account, click on "change order" and "cancel subscription".

Unfortunately you can not use your biogena.com login here at the moment.

However, we are working on this solution for the future.

Please click on the account icon on the top right and enter your email address and password.

You can easily reset the password and a link to login will be sent to your email inbox.

Creating a ONE customer account is just a few simple steps away:

1. First, put your desired product into the shopping cart.
2. Once you’re in the cart, you’ll see all the items you've selected. Here, you will also find a ‘Login' button. Simply click on it.
3. You'll be redirected to a new page. Here, you can see an option to create a new account. Click on it and enter the necessary information to create your customer account.